Technology that reduces claims administration
Automation handles routine work, connects claims systems and supports clearer decisions. Qualified engineers remain responsible for technical conclusions.
Technology Integration
SwiftCase Workflow
Connected workflows manage instructions, documents, updates and queries, reducing manual chasing and keeping a clear audit trail.
API Integration
APIs transfer information between Laird and client systems, reducing duplicate entry and helping claims teams keep files up to date.
Self-Serve Inspections
Guided image capture helps drivers supply the evidence needed for desktop assessments, with qualified engineers reviewing the information.
Repairer Portal
Immediate access to files, images, estimates with two-way interaction plus white-label estimating solutions.
AI Assistants
Voice and email automation collect information and support routine enquiries, with technical questions referred to the appropriate team.
Practical Support for Claims Teams
Clearer PAV Conversations
Client-facing valuation tools explain market evidence and comparable vehicles, helping drivers understand their pre-accident valuation and reducing routine handler queries.
Project X-Ray
Our engineering support tool highlights potential hidden damage and targeted checks, helping engineers identify supplementary risks earlier. Engineers review every suggestion and retain technical judgement.
Independent Engineering
Technology supports consistent evidence gathering and efficient communication. Valuations and repair recommendations remain impartial and evidence-led.