At Laird Assessors, we’re passionate about leveraging technology to help our clients meet their Consumer Duty with excellence. Here’s a look at how our tech solutions make a real difference:
Efficient and Accurate Assessments
We use the cutting-edge digital platform, Swiftcase, to streamline vehicle damage assessments. Swiftcase is highly adaptable, linking to most common industry standard programs such as Audatex, CAPS, Proclaim, Motorspecs etc to ensure accurate data collection, significantly reducing the time required to complete assessments. By utilising AI with human engineer safety nets, we’re able to quickly assess vehicle damage and provide precise repair cost estimates and triage assessments. This means our clients (& other stakeholders) receive accurate and timely information, making their processes more efficient. We can then inform the consumer of any salient data our client wishes.
Enhanced Customer Experience
One of our key goals is to enhance the customer experience. Our user-friendly online portals allow clients to track the status of their assessments in real time, providing transparency and keeping them informed throughout the process. Additionally, our mobile link enable clients to report incidents, upload photos of damage, and receive updates on the go. This level of convenience is a game-changer for customer duty and client satisfaction.
Improved Communication
Clear and timely communication is crucial. We employ automated systems to send notifications and reminders about anything from FNOL to the final vehicle handover, and everything in between, in particular assessment statuses, reports, and authority letters. This ensures our clients are always in the loop. Our AI-driven chatbots and 24/7 customer support services are also on hand to promptly answer queries, providing clients with the support they need whenever they need it.
Data Security and Compliance
We take data security seriously. Our secure data handling practices in conjunction with AWS protect client information with advanced encryption and compliance with data protection regulations. This means our clients can trust that their data is safe with us. Additionally, our technology includes features for monitoring and ensuring compliance with industry standards and legal requirements, reducing the risk of non-compliance.
Analytical Insights
Our use of data analytics provides clients with the MI needed to ensure valuable insights into trends and patterns related to vehicle assessments. These insights help clients make informed decisions and improve their services. We also provide detailed reports and performance metrics, enabling our clients to measure the efficiency and effectiveness of the assessment process.
By integrating these technological solutions, we’re helping our clients fulfil their consumer duties by ensuring efficient service delivery, maintaining high standards of accuracy and transparency, and enhancing overall customer satisfaction. At Laird we’re committed to making technology work for our clients and we’re excited about the difference it’s making.