The automotive world is changing (as are many industries) thanks to AI. At Laird, we leverage this innovative technology and couple it with engineering expertise to streamline every stage of the supply chain, ensuring a smooth and effective process for all stakeholders. Powered by Swiftcase, and fully customisable, this is how it tends to work:
Image App: Seamless Image Capture & Intelligent Deployment
Our white-labelled image app is designed to integrate effortlessly into your brand, providing a tailored experience for your customers. Key features include:
- Custom Branding – Fully adaptable to reflect your company’s identity & tone.
- Multiple Scheduled Deployments – Automated image requests at specific intervals, ensuring all necessary data is captured efficiently.
- Reinforced Reminders – Automated follow-ups to increase response rates and reduce delays.
- Unique Service Levels – Adjustable timescales and messaging to suit your requirements.
Image Processing & Triage
Once images are received, our system immediately analyses them to determine the appropriate next steps. Clients have flexible outcomes:
- Return of Images in JPEG Format – For those who wish to process images in-house.
- Powered by Engineering – Our qualified engineers triage and provide actionable insights:
Automated Repair & Total Loss Pathways
Upon receipt, our system classifies the vehicle status, providing clear and efficient triage:
- Repairable – If the vehicle is deemed repairable, we can connect directly to your approved repair network and deploy the case to a suitable bodyshop.
- Total Loss – An automated total loss report is generated by an AQP qualified engineer, and instructions sent directly to your approved salvage agents.
- Roadworthy/Unroadworthy – This assessment can be linked to your preferred hire provider, enabling swift deployment of a replacement vehicle where necessary.
Total Loss Chatbot: Streamlining Customer Engagement
When a vehicle is identified as a total loss, our chatbot simplifies the next steps by engaging directly with the policyholder.
Our chatbot can:
- Obtain valuation agreement & handle disputes – Ensuring a smooth resolution process.
- Confirm salvage retention – Capturing the policyholder’s preference on whether they wish to retain the vehicle.
- Salvage Disposal Integration – If the policyholder opts not to retain their salvage, we can connect seamlessly to your chosen salvage partner, ensuring disposal aligns with your specific matrixes and guidelines.
Enhancing Efficiency Across the Supply Chain
By integrating our image app, automated triage, and total loss chatbot into your workflow, we help reduce administrative burdens, improve decision-making speed, and enhance overall customer experience.
We’re not resting on our laurels either; we have further enhancements & augmentations going in almost monthly now, with a huge proprietary LLM to significantly improve the expertise and helpfulness of our chatbot.
We are committed to providing cutting-edge solutions that support our clients at every stage, ensuring claims are processed accurately and efficiently. Get in touch to learn how we can optimise your supply chain today.